Disclaimer , Privacy Policy , Returns and Cancellations

                                                    DISCLAIMER

This disclaimer applies to all Users and to all those to whom PANTYRZ BASKET (hereinafter “PANTYRZ BASKET” and having the website www.pantryz.com) has agreed to provide Services and to all Persons accessing or using the Website in any manner.

All capitalized terms not defined herein shall have the meanings assigned to them under the Terms and Conditions of Use as available on www.pantryz.com

General / Services

The content available on the Website is provided on an "as is where is" / "as available" basis, is for general information purposes alone and without warranties or representations of any kind, either express or implied.

PANTYRZ BASKET does not make any warranty as to the results or efficacy that may be obtained from the use of the Services, nor do we guarantee that the Services shall serve the User’s purposes or meet the User’s needs.

Except to the extent expressly stated in the Terms and Conditions of Use, PANTYRZ BASKET hereby expressly disclaims all implied or other warranties of any nature whatsoever (including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement of third party rights, completeness, quality or accuracy of the information, update or correctness of the information, freedom from computer viruses, bug, worms or other malicious software of any nature, other violation of rights regarding services, Products, Services, material and contents of PANTYRZ BASKET) in relation to the use of its Website, Products, Services, or otherwise. PANTYRZ BASKET specifically disclaims any liability of any nature whatsoever arising out of or in connection with the Services, Products, Sellers or the access of the Website.

Nothing contained in the Website shall be construed as inducement or invitation by PANTYRZ BASKET to use any Products, Service, process or information in violation of any third party rights of any nature (including intellectual property rights) or to accept any offer or as an endorsement or recommendation by PANTYRZ BASKET of any Services or Sellers or User.

The User shall be solely responsible for all risks and consequences on account of access of the Website, use of the Services availed through the Website or interactions with other Users.

Security, Access and Communications

The Website may be accessed through several hardware including, but not limited to, personal computers, tablets and mobile phones. The terms of this document shall be applicable to access by the User through any medium.

While PANTYRZ BASKET has taken reasonable steps to ensure the security of the Website, we do not guarantee that the Website will be safe or secure when accessed, or free from viruses or other malicious or harmful software, data corruption, theft, interception, unauthorized access or tampering, or from the failure, malfunctioning or delay by telephone or network links, computer on-line-systems, servers or providers, computer equipment, software, failure of e-mail or servers on account of technical problems or traffic congestion on the Internet. PANTYRZ BASKET shall therefore not be responsible under any circumstances whatsoever for any losses or damages caused to a User on account of accessing the Website, downloading any material therefrom or the aforementioned or for correcting any defects in the Website (unless specifically agreed to in writing) within any specified time.

PANTYRZ BASKET does not guarantee that the Services/access of the Website shall be uninterrupted, timely, and free from disruptions or errors. PANTYRZ BASKET shall further not be liable in the event of any delay in the transmission of any information or messages from PANTYRZ BASKET or its servers, including those sent to a User, or for any loss of information on account of any delay or disruption of the access to the Website

The User is solely responsible for maintaining confidentiality of the Registered Account and information and activities pertaining thereto, and shall be solely responsible for carrying out any online or off-line transaction involving credit cards / debit cards or such other forms of instruments or payment instructions or documents for making such transactions. PANTYRZ BASKET shall not be liable for any improper use of information relating to such usage of credit cards / debit cards used by the User online / off-line.

Every User shall also ensure full compliance with all Applicable Laws pertaining to the access of the Website, system, technical or security requirements for access of the Website and PANTYRZ BASKET shall not be responsible for any non-compliance thereof.

The User shall be liable to bear the costs of access to the Website, including the downloading fees by third party, airtime and ISP connection costs.

Location of Access and Services

This Website is controlled and operated from India. Users outside of India may also access the Website and/or avail of the Services at their own risk. PANTYRZ BASKET makes no representation that the contents of this Website comply with the laws of other countries or are appropriate for access from other countries. Users accessing the Website from outside India shall be solely responsible for ensuring that such access is compliant with the laws of their country (as well as other international treaties, if applicable) and does not violate the laws of such Users’ country.

However, access to the Website or the Services may be restricted in certain regions or the type of access or Services may vary from region to region. PANTYRZ BASKET does not make any warranty or representation that a User in one region may also obtain the Services as provided in another region. In the event that this Website contains references to Sellers, Products, programs or Services that are not announced or 3 available in a certain country or region, it shall not be construed that PANTYRZ BASKET intends to announce, launch or provide such Products, programs or Services in such country or region.

Accuracy of Data, Information and Advice; Identity and Interactions of Users

Liability for Information Uploaded or Posted

All information is accepted in good faith by PANTYRZ BASKET, and PANTYRZ BASKET shall not be responsible or liable for any information or listings posted by Users of the Website.

PANTYRZ BASKET makes no representations as to the correctness or authenticity of information provided on the Website by other Users. Every User shall further be solely responsible for verifying the accuracy of any information accessed on the Website for the User’s purposes, and PANTYRZ BASKET shall not be liable for any losses incurred by any User with regard to information available on or transmitted through the Website, including, but not limited to, on account of any information, graphics or representations being inaccurate, incomplete, false, or in violation of any law or third party rights.

The User shall also be solely responsible for determining the appropriateness and/or suitability of any opinions, advice, Products and Services (including pre-launch offers) made available to the User on the Website or in relation to the provision of the Services and the User assumes full responsibility for the same.

PANTYRZ BASKET does not, as a policy, edit, amend, review or otherwise modify content, data or information that is uploaded or posted by a User for veracity, accuracy or any other reason. However, in the event that any information is incorrect or inaccurate, PANTYRZ BASKET shall endeavour to remove the same within a 4 reasonable period from the Website. All complaints with regard to false, incomplete or inaccurate information must be addressed to pantryzhelp@gmail.com .

The foregoing shall not limit PANTYRZ BASKET’s right to, at its sole discretion, remove any content posted or refuse to post any information, for any reason deemed fit by PANTYRZ BASKET, including for compliance with legal requirements or any industry or other standards, PANTYRZ BASKET’s policies, third party rights, safety, security or moral reasons, and the User shall have no claim against PANTYRZ BASKET on account of such removal or refusals.

Third-Party Sites

PANTYRZ BASKET may provide links to other third-party World Wide Web sites or resources, including payment gateways. All such websites or resources, if accessed, shall be deemed to be accessed at the User’s own risk and discretion and the User shall be solely responsible for the consequences thereof. The User may be required to abide by the terms and conditions and privacy policies of such websites, for which the User shall be solely responsible and liable. Any information provided by the User in such website will be governed by the terms of such website and the User shall be responsible for reading such privacy policy before entering any information. PANTYRZ BASKET makes no representations or warranties whatsoever (including, but not limited to, as to the availability or access to such website, veracity of the content, safety or security of such website) with respect to any such other website that the User may access through the Website. PANTYRZ BASKET specifically disclaims all liabilities of any nature whatsoever on account of a User accessing or using such a third party site.

Disputes with Third Parties or Other Users

PANTYRZ BASKET shall not be liable or obliged to participate, mediate, settle, arbitrate or otherwise intervene in any disputes between Users, Sellers, and Buyers who avail the Products, Services, and third parties inter se. In the event of such a dispute arising, such Users, Sellers, Buyers availing the Services, Products, and third parties shall not make any claims upon PANTYRZ BASKET for any losses or damages for any reason whatsoever or involve PANTYRZ BASKET in such dispute, legal proceedings, arbitration proceedings, conciliations or other process involved in the dispute or dispute settlement for any reason whatsoever. PANTYRZ BASKET shall not be liable for the actions, content, information, or data of third parties, and the User shall release PANTYRZ BASKET, its directors, officers, employees, and agents from any losses, claims and damages (whether direct or indirect), known and unknown, arising out of or in any way connected with any claim which the User may have against any third-party websites, Users or other third parties. In the event that PANTYRZ BASKET is compelled to be involved in any suits, actions or proceedings with third parties, then PANTYRZ BASKET shall be indemnified for all costs, charges and damages of any nature whatsoever (including court fees, professional fees and related costs) incurred in defending such proceedings.

Limitation Of Liablity

The liability of PANTYRZ BASKET shall be limited as stated in the Terms and Conditions of Use as available on www.pantryz.com

                                        PRIVACY POLICY

This privacy policy (hereinafter “Privacy Policy”) sets out how PANTRYZ BASKET (hereinafter “PANTRYZ BASKET”) uses and protects any information that you give PANTRYZ BASKET when you use the Website. All capitalized terms not defined here shall have the meanings assigned to them in the Terms and Conditions of Use available here.

PANTRYZ BASKET is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the Website, you can be assured that it will only be used in accordance with this Privacy Policy. We also endeavor to protect the interests of our Users and their privacy, and have taken stringent security measures in place to protect against loss, misuse and alteration of information submitted by our Users.

PANTRYZ BASKET may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware with any changes. This policy is effective from the time that you register as a User with the Website and accept the Terms. By agreeing to such Terms, you also expressly agree to the terms of this Privacy Policy, including the terms on information collection, use and disclosure.

What We Collect

Non-Public Information

We may collect the following information from you:

  • Personal Information that we collect from you at the time of registering as a Registered User on the Website may include the following: your name, gender, phone number, address, email address, preferences, income and other personal likes and choices.
  • Financial Information which may include credit card details, debit card details, payment instruction details or other information for the purposes of completing a transaction or payment on the Website.
  • Navigation Information including information about the pages you visit when availing of the Services, Sellers details, and Product(s) details viewed by you and the like.
  • Navigation Information including information about the pages you visit when availing of the Services, Sellers details, and Product(s) details viewed by you and the like.
  • Registered Account Transaction Information which includes all information pertaining to your Registered Account activity, Services ordered, payments made, orders refunded, cancelled, modified and the like and communications pertaining to the same.
  • Communications with third parties or other Users on the Website, including on forums, 2 discussion boards and blogs, e-mail conversation by any User or customer directly with www.gharaunde.com such as product enquiry, order and transportation information, disputes or complaints etc.
  • Demographic information such as postcode, preferences and interests.
  • Log Information which includes technical log information such as your IP address, browser type, location, language, dates and times of visits and other web requests.
  • Third Party Sign in Information sign in information shared on our website such as Facebook, Twitter, Pinterest
  • Other information relevant to customer surveys and/or offers.

We also reserve the right to ask you, at the time of registration with the Website or thereafter, for documentary proof of your identity or other data or postings provided by you with respect to the registration or otherwise. In the event that you fail to provide us with this information or documentary proof, we reserve the right to refuse registration or to terminate your User Agreement immediately, cease the provision of Services to you and / or restrict your use of or access to the Website.

We use such Non-Public Information to help us provide the Services, to improve the Website and the quality of Services provided to Users and further as provided below. We do not sell Non-Public Information to third parties and will use it only in accordance with this Privacy Policy.

In the event that the User participates in any public forums on the Website, including discussion boards, blogs and comments, then the User acknowledges that all such information disclosed at such times (including Personal Information disclosed, if any) shall be considered Public Information and may be accessed by third parties. We shall not be liable in any manner whatsoever for such disclosure or use by a third party of information so disclosed.

The User further grants to PANTRYZ BASKET a non-exclusive, worldwide, royalty-free, irrevocable, sub-license able (through multiple tiers) right to exercise all copyright and publicity rights, to use, reproduce, display, perform, adapt, modify, publish, translate, sublicense, copy, distribute, have distributed, and promote the Public Information in whole or in part worldwide and/or to incorporate it in other works in any existing or future media, known or unknown, over such Public Information.

PANTRYZ BASKET makes no representation as to providing or storing back-up copies of any information submitted to it. The User shall be solely responsible to ensure that the User maintains back-up copies of such information and in the event of the Website malfunctioning or failing for any reason whatsoever (including on account of maintenance), the User may be required to resubmit such information.

Warranty by a User of Information Provided by a User

No User shall provide any false, deceptive or misleading information on the Website or to PANTRYZ BASKET 3 under any circumstances whatsoever. The User shall also ensure that if there is any change in any information or details provided by a User at the time of creation of a Registered Account or otherwise, the User shall promptly update PANTRYZ BASKET/Registered Account of such change, as the case may be, and continue to keep all information updated and correct at all times.

A User shall ensure that before posting any information on the Website or submitting the same to PANTRYZ BASKET, the User has all necessary rights, ownership, authorization or permissions to submit or share such information on the Website or with PANTRYZ BASKET (including from PANTRYZ BASKET of Intellectual Property rights in such information, if any), or to otherwise act on behalf of any Person whom the User purports to act on behalf of.

PANTRYZ BASKET may remove, in its sole discretion and without being obliged to give notice or reasons, any information submitted on the Website in the event that such information does not comply with laws, rules or regulations for the time being in force, or if the same violates PANTRYZ BASKET’s policies or rights of third party Persons, which otherwise violates or does not comply with the Terms or which PANTRYZ BASKET deems is otherwise inappropriate.

What We Do With the Information We Collect

We require the information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To regulate and manage our relationship with you
  • To ensure that you are adhering to the User Agreement.
  • Internal record keeping.
  • To provide the Services agreed to under the Terms and Conditions of Use and improve the quality of Services we provide, including revealing such information to such third party only for these purposes.
  • Your financial information will be used to process payments for Services or other dues to us, where applicable.
  • We may use the information to analyze site usage.
  • We may periodically send promotional emails about new Services, special offers or other information which we think you may find interesting using the email address which you have provided or for displaying advertisement banners relevant to your interests.
  • To comply with applicable laws or requirements.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the Website layout and experience according to your interests.
  • We may use the data in an aggregated/compiled form to produce statistical/demographic analyses for marketing, strategy and other business purposes. However, these will be used in ways that will not be able to identify you. Such aggregated information and results/analyses 4 shall be our property and you will not be entitled to any compensation for the use thereof.

You agree that you have no objection to the above.

You also acknowledge that other Users will have access to the Public Information posted by you in public areas, discussion boards, blogs and forums on the Website while availing of the Services. While all Users are bound by certain obligations under the Terms and Conditions of Use not to use such information except for their personal and internal purposes and not to misuse the information, you agree that you have no objection to such Users accessing, downloading or making copies of such information for their personal or internal purposes, and you release PANTRYZ BASKET from any liability for any information submitted by you to the Website and accessed, downloaded or used by another User for any reason whatsoever or a violation of any obligations by another User. We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

PANTRYZ BASKET, as a policy, believes in full cooperation with law enforcement authorities and agencies. Accordingly, if the disclosure or monitoring of any information provided to us is mandated under the law in force in India for any purpose, for complying with a legal obligation, including verifying identities, prevention of cyber crimes and prosecution of offences, then we shall be bound to disclose as much information as is necessary or mandated in compliance with applicable laws in India. We may also use disclose or monitor such information to enforce our own rights, including to secure our systems.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, technical, electronic and managerial procedures to safeguard and secure the information we collect online.

Financial Information - Once a credit card, debit card or other payment transaction has been completed, all credit card, debit card, payment instructions and/or other financial information is moved off-line only to ensure that the credit card, debit card and/or financial information received is not accessible to anyone after completion of the on-line transaction and to ensure the maximum security. However, we shall not be responsible for data theft or any other unauthorized access or use of such information.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information 5 about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

Controlling Your Non-Public Information

You may choose to restrict the collection or use of your Non-Public Information in the following ways:

  • You will be given the option to agree to receive information and communications on marketing and promotional offers. If you do not wish to, please make the appropriate choice.
  • If you have previously agreed to us using your Non-Public Information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at pantryzhelp@gmail.com .
  • You will be given the option to deactivate your account from our website stating reasons for the same.

You also have the option of not providing information to us or to, at a later date, withdraw your consent given to us regarding the information. However, this shall be subject to the following:

  • Any withdrawal of consent shall be given to us in writing by letter, or by e-mail with an electronic signature, addressed to pantryzhelp@gmail.com
  • In the event that you do not give your consent or subsequently withdraw your consent, we shall have the option of curtailing, restricting or stopping the Services or access to the Website to you without prejudice to our other rights.
  • Such withdrawal of consent shall take effect only from the date on which such communication in writing reaches us (“Effective Date”).
  • Such withdrawal of consent shall not affect any actions already taken by us in accordance with this Privacy Policy until the Effective Date.

If you believe that any information we are holding on you is incorrect or incomplete or if you observe any other discrepancies or have any other grievances with respect to the information that you have provided or the processing thereof, please write to or email us as soon as possible to our Grievance Officer, whose details are given below:

Name: Amit Kumar      

Contact Details: pantryzhelp@gmail.com                   

Contact No. +91-9044191975

We will endeavour to promptly correct any information found to be incorrect.

,

                         Returns and Cancellations

 

This Returns and Cancellation Policy sets out the terms under which PANTRYZ BASKET accepts and executes returns and cancellations of orders, and shall apply to Buyers and Suppliers.

PANTRYZ BASKET shall endeavour to facilitate timely delivery of Products and materials as per a Buyer’s order details, indicated dispatch times and terms and conditions of the supply of the Products stated by a Supplier. If a Buyer is not satisfied with a purchase, we are here to help.

I.              Clause A: Categories: ALL

Returns of Products are accepted from Buyers

  • If the size or the dimension of the ordered Product is not as specified in the order and is beyond tolerance limit (as per industry standard).
  • If the Products delivered are incorrect.
  • If a packed Product delivered is found tampered with.
  • If it is found that received Products are defective or malfunctioning.

Subject to the above, when a Buyer has requested for a replacement of Product(s) and the supplier does not have a replacement the Product(s), in such cases the Supplier can agree to a refund to the Buyer and the Buyer shall be obligated to accept the refund in place of a replacement

A replacement request should be raised by a Buyer within 24 hours of delivery, and a replacement will be done within 3-7 days' time from raising of the replacement request by the Buyer through PANTRYZ BASKET by the Supplier. This solely depends upon the availability of the Products at Supplier's end.

Exceptions

  • In case of tampered Product, a replacement request should be raised in writing, on the spot at the time of delivery.
  • PANTRYZ BASKET will schedule the process of pickup on acceptance of a Buyer’s “request for return” from the Supplier.
  • A Buyer can mail us on pantryzhelp@gmail.comwith the following information (within the timelines mentioned above):
  • Buyer’s Order-ID
  • Time of delivery of the Products
  • Date of Material Receipt
  • Reasons for replacement

We will get back to you and initiate the returns procedure.

 

Returns are NOT valid if:

  • A Product is used and/or is found to have been tampered with by a Buyer.
  • A Product is not properly installed or used as per manufacturer's guidelines/industry standards which resulted in damage or malfunctioning
  • A return is not notified within time as specified.
  • A Product cannot be exchanged for another Product.
  • Partial returns / leftovers of delivered Product are not accepted

 

Shipping:

 

The supplier will bear the shipping charges for returns in case the material is eligible for returns as per the returns policy.

 

Cancellations:

Cancellations are accepted under following circumstances

  • Ordered Products are NOT in transit / orders have NOT yet been processed by the Supplier
  • Ordered Products are NOT customized to suit a Buyer.
  • A shipment, once arrived at a Buyer’s doorstep, cannot be cancelled for any reason other than mentioned in the return policy above.

Partial Cancellations / Modifications:

In case a Buyer wants to partially cancel some Products from the order placed, the same needs to be notified to the customer care of PANTRYZ BASKET immediately and a new order has to be generated for the modified quantities.

NOTE:

  • Cancellation/Modification requests should be Initiated before the Products is ordered / processed
  • All orders are subject to acceptance by the Supplier

 

II.        Clause B – Variation

Categories: Building material, Electrical, Glass & Façade, Hardware, Paints, Kitchen, Bathroom, Walls & Flooring, Landscaping Products, Building Management, Roofing, Amenities, Construction Equipment, and Escalators & Elevators.

  • For Walls, Floorings and Roofing categories, breakage up to 2% should be acceptable.
  • For Bricks, Blocks and Aggregates, breakage up to 2% should be acceptable.
  • For TMT Steel +/-0.5% by weight (per MT) should be acceptable.
  • For products like wood, veneers, tiles, marble and granites slight color variation should be acceptable.

 

III.      Clause C – No returns

Categories: Carpentry, Paints, Kitchen and Walls & Flooring.

 For products like sanitaryware, kitchenware, glass, paints, wood, granites, tiles, customized products & other fragile products.

 

 

 

                         Returns and Cancellations

 

This Returns and Cancellation Policy sets out the terms under which PANTRYZ BASKET accepts and executes returns and cancellations of orders, and shall apply to Buyers and Suppliers.

PANTRYZ BASKET shall endeavour to facilitate timely delivery of Products and materials as per a Buyer’s order details, indicated dispatch times and terms and conditions of the supply of the Products stated by a Supplier. If a Buyer is not satisfied with a purchase, we are here to help.

I.              Clause A: Categories: ALL

Returns of Products are accepted from Buyers

  • If the size or the dimension of the ordered Product is not as specified in the order and is beyond tolerance limit (as per industry standard).
  • If the Products delivered are incorrect.
  • If a packed Product delivered is found tampered with.
  • If it is found that received Products are defective or malfunctioning.

Subject to the above, when a Buyer has requested for a replacement of Product(s) and the supplier does not have a replacement the Product(s), in such cases the Supplier can agree to a refund to the Buyer and the Buyer shall be obligated to accept the refund in place of a replacement

A replacement request should be raised by a Buyer within 24 hours of delivery, and a replacement will be done within 3-7 days' time from raising of the replacement request by the Buyer through PANTRYZ BASKET by the Supplier. This solely depends upon the availability of the Products at Supplier's end.

Exceptions

  • In case of tampered Product, a replacement request should be raised in writing, on the spot at the time of delivery.
  • PANTRYZ BASKET will schedule the process of pickup on acceptance of a Buyer’s “request for return” from the Supplier.
  • A Buyer can mail us on pantryzhelp@gmail.comwith the following information (within the timelines mentioned above):
  • Buyer’s Order-ID
  • Time of delivery of the Products
  • Date of Material Receipt
  • Reasons for replacement

We will get back to you and initiate the returns procedure.

 

Returns are NOT valid if:

  • A Product is used and/or is found to have been tampered with by a Buyer.
  • A Product is not properly installed or used as per manufacturer's guidelines/industry standards which resulted in damage or malfunctioning
  • A return is not notified within time as specified.
  • A Product cannot be exchanged for another Product.
  • Partial returns / leftovers of delivered Product are not accepted

 

Shipping:

 

The supplier will bear the shipping charges for returns in case the material is eligible for returns as per the returns policy.

 

Cancellations:

Cancellations are accepted under following circumstances

  • Ordered Products are NOT in transit / orders have NOT yet been processed by the Supplier
  • Ordered Products are NOT customized to suit a Buyer.
  • A shipment, once arrived at a Buyer’s doorstep, cannot be cancelled for any reason other than mentioned in the return policy above.

Partial Cancellations / Modifications:

In case a Buyer wants to partially cancel some Products from the order placed, the same needs to be notified to the customer care of PANTRYZ BASKET immediately and a new order has to be generated for the modified quantities.

NOTE:

  • Cancellation/Modification requests should be Initiated before the Products is ordered / processed
  • All orders are subject to acceptance by the Supplier

 

II.        Clause B – Variation

Categories: Building material, Electrical, Glass & Façade, Hardware, Paints, Kitchen, Bathroom, Walls & Flooring, Landscaping Products, Building Management, Roofing, Amenities, Construction Equipment, and Escalators & Elevators.

  • For Walls, Floorings and Roofing categories, breakage up to 2% should be acceptable.
  • For Bricks, Blocks and Aggregates, breakage up to 2% should be acceptable.
  • For TMT Steel +/-0.5% by weight (per MT) should be acceptable.
  • For products like wood, veneers, tiles, marble and granites slight color variation should be acceptable.

 

III.      Clause C – No returns

Categories: Carpentry, Paints, Kitchen and Walls & Flooring.

 For products like sanitaryware, kitchenware, glass, paints, wood, granites, tiles, customized products & other fragile products.

 

 

 

                         Returns and Cancellations

 

This Returns and Cancellation Policy sets out the terms under which PANTRYZ BASKET accepts and executes returns and cancellations of orders, and shall apply to Buyers and Suppliers.

PANTRYZ BASKET shall endeavour to facilitate timely delivery of Products and materials as per a Buyer’s order details, indicated dispatch times and terms and conditions of the supply of the Products stated by a Supplier. If a Buyer is not satisfied with a purchase, we are here to help.

I.              Clause A: Categories: ALL

Returns of Products are accepted from Buyers

  • If the size or the dimension of the ordered Product is not as specified in the order and is beyond tolerance limit (as per industry standard).
  • If the Products delivered are incorrect.
  • If a packed Product delivered is found tampered with.
  • If it is found that received Products are defective or malfunctioning.

Subject to the above, when a Buyer has requested for a replacement of Product(s) and the supplier does not have a replacement the Product(s), in such cases the Supplier can agree to a refund to the Buyer and the Buyer shall be obligated to accept the refund in place of a replacement

A replacement request should be raised by a Buyer within 24 hours of delivery, and a replacement will be done within 3-7 days' time from raising of the replacement request by the Buyer through PANTRYZ BASKET by the Supplier. This solely depends upon the availability of the Products at Supplier's end.

Exceptions

  • In case of tampered Product, a replacement request should be raised in writing, on the spot at the time of delivery.
  • PANTRYZ BASKET will schedule the process of pickup on acceptance of a Buyer’s “request for return” from the Supplier.
  • A Buyer can mail us on pantryzhelp@gmail.comwith the following information (within the timelines mentioned above):
  • Buyer’s Order-ID
  • Time of delivery of the Products
  • Date of Material Receipt
  • Reasons for replacement

We will get back to you and initiate the returns procedure.

 

Returns are NOT valid if:

  • A Product is used and/or is found to have been tampered with by a Buyer.
  • A Product is not properly installed or used as per manufacturer's guidelines/industry standards which resulted in damage or malfunctioning
  • A return is not notified within time as specified.
  • A Product cannot be exchanged for another Product.
  • Partial returns / leftovers of delivered Product are not accepted

 

Shipping:

 

The supplier will bear the shipping charges for returns in case the material is eligible for returns as per the returns policy.

 

Cancellations:

Cancellations are accepted under following circumstances

  • Ordered Products are NOT in transit / orders have NOT yet been processed by the Supplier
  • Ordered Products are NOT customized to suit a Buyer.
  • A shipment, once arrived at a Buyer’s doorstep, cannot be cancelled for any reason other than mentioned in the return policy above.

Partial Cancellations / Modifications:

In case a Buyer wants to partially cancel some Products from the order placed, the same needs to be notified to the customer care of PANTRYZ BASKET immediately and a new order has to be generated for the modified quantities.

NOTE:

  • Cancellation/Modification requests should be Initiated before the Products is ordered / processed
  • All orders are subject to acceptance by the Supplier

 

II.        Clause B – Variation

Categories: Building material, Electrical, Glass & Façade, Hardware, Paints, Kitchen, Bathroom, Walls & Flooring, Landscaping Products, Building Management, Roofing, Amenities, Construction Equipment, and Escalators & Elevators.

  • For Walls, Floorings and Roofing categories, breakage up to 2% should be acceptable.
  • For Bricks, Blocks and Aggregates, breakage up to 2% should be acceptable.
  • For TMT Steel +/-0.5% by weight (per MT) should be acceptable.
  • For products like wood, veneers, tiles, marble and granites slight color variation should be acceptable.

 

III.      Clause C – No returns

Categories: Carpentry, Paints, Kitchen and Walls & Flooring.

 For products like sanitaryware, kitchenware, glass, paints, wood, granites, tiles, customized products & other fragile products.